Introduction
If you’ve landed on this page, you’re looking for the best way to contact the Online Slots Singaporeteam.
We welcome questions, feedback, and general enquiries related to the content published on our website. Maintaining accurate and up-to-date information is a priority for us, and reader input plays an important role in that process.
If you’ve noticed outdated information, a factual error in a casino review, or have a content-related question, we encourage you to get in touch.
Please read this page carefully before contacting us. Understanding what we can and cannot help with will ensure your enquiry is handled efficiently.
How to Reach Us
For all general enquiries, please contact:
Email: kassandra@online-slots-singapore.com
We review incoming messages regularly and respond where appropriate. Response times are typically 2-3 business days, though this may vary depending on volume.
Please note:
| What We Do NOT Do | Explanation |
|---|---|
| Personalised gambling advice | We do not provide individual recommendations or strategy coaching |
| Casino account dispute intervention | We cannot intervene in disputes between players and casino operators |
| Payment or withdrawal issue handling | We do not process or facilitate payments of any kind |
| Account access recovery | We cannot help you regain access to your casino accounts |
| Bonus negotiation | We cannot change or influence casino bonus terms for individual players |
For account-specific matters, you must contact the relevant casino operator directly through their official support channels. We have no access to casino systems, player accounts, or transaction histories.
What We Can Help With
Online Slots Singapore is an informational platform focused on reviewing and analysing online casinos available to Singaporean players.
We are happy to assist with:
| Enquiry Type | Examples |
|---|---|
| Feedback about published content | Suggestions for improvement, reader perspectives |
| Suggested corrections or updates | Outdated bonus terms, changed payment methods, incorrect withdrawal speeds |
| Questions about our review methodology | How we test casinos, our ranking criteria, testing process |
| General enquiries about site content | Clarification on any page, guide, or review |
| Affiliate relationship questions | How our affiliate links work, transparency concerns |
| Technical issues with the website | Broken links, display problems, accessibility issues |
| Responsible gambling resource requests | Where to find help, how to set limits, self-exclusion information |
Reader feedback helps us improve accuracy and transparency. If you spot an error, please let us know with as much detail as possible (including the page URL and the specific information you believe is incorrect).
What We Cannot Help With
We are not a casino operator and do not manage player accounts.
We cannot assist with:
| Issue Type | Why We Cannot Help |
|---|---|
| Casino account access issues | We have no access to casino systems or player databases |
| Payment or withdrawal disputes | Transactions occur directly between you and the casino |
| Bonus or wagering disagreements | Casino bonus terms are enforced by the casino, not us |
| Verification or KYC delays | Identity verification is managed entirely by the casino |
| Individual gambling advice | We provide general information, not personal coaching |
| “How to win” or strategy requests | Gambling outcomes are random; we do not provide betting systems |
| Loan or financial assistance requests | We do not provide money, loans, or financial aid of any kind |
| Casino account creation assistance | You must register directly with the casino |
| Problem gambling counselling | We are not trained counsellors (please use the helpline below) |
All gambling transactions occur directly between players and casino operators. Any operational issues must be addressed with the casino’s official support team.
For problem gambling support, please call the National Problem Gambling Helpline at 1800-6-668-668 (Singapore). This service is free, confidential, and available 24/7.
Casino Support Contacts
If you need help with a specific casino, please contact that casino’s customer support team directly.
Below are the official support contacts for casinos we review:
| Casino | Support Methods | Typical Response Time |
|---|---|---|
| BetGoat | Live chat (24/7), Email | Live chat: <5 mins |
| 12Play | Live chat (24/7), Email | Live chat: <5 mins |
| BK8 | Live chat (24/7), Email, WhatsApp | Live chat: <5 mins |
| Uwin33 | Live chat (24/7), Email | Live chat: <5 mins |
| Maxim88 | Live chat (24/7), Email | Live chat: <5 mins |
| MyBet88 | Live chat (24/7), Email | Live chat: <5 mins |
| CMD368 | Live chat (24/7), Email | Live chat: <5 mins |
| SGClub18 | Live chat (24/7), Email | Live chat: <5 mins |
We do not have special access to these support teams. You must contact them directly through their websites.
Important: When contacting casino support, have your account information ready (username, registered email) and be prepared to verify your identity. This is standard security practice.
Press & Partnership Enquiries
For media, commercial, or partnership-related enquiries, please contact:
Email: kassandra@online-slots-singapore.com
(Please use the same email address as general enquiries, but clearly mark your subject line with “PARTNERSHIP” or “PRESS”.)
To ensure your message is routed correctly, please clearly outline:
| Information | Details to Include |
|---|---|
| Nature of your enquiry | What you are proposing or requesting |
| Company or organisation you represent | Your affiliation and role |
| Relevant context or proposal details | Specifics about the partnership or opportunity |
| Timeline expectations | If there is a deadline or urgent need |
Types of partnership enquiries we consider:
| Enquiry Type | Interest Level |
|---|---|
| Casino affiliate programme applications | High (we actively seek new partners) |
| SEO or content collaboration | Medium (reviewed case by case) |
| Advertising or sponsored content | Low (we rarely accept direct advertising) |
| Guest posting or backlink requests | Low (we prioritise original content) |
| Data or research sharing | Medium (we welcome industry data) |
| Press mentions or media interviews | High (we are happy to participate) |
We will review and respond where appropriate. We reserve the right not to respond to unsolicited promotional outreach that is not relevant to our website.
We do not accept: Paid guest posts, link insertion requests, or low-quality content offers. Please do not send these.
Response Expectations
What you can expect:
| Expectation | Details |
|---|---|
| Response time | 2-3 business days (typically faster) |
| Confirmation of receipt | We may not send automated confirmations, but we read every legitimate message |
| Quality of response | We provide thoughtful, accurate answers to genuine enquiries |
| Correction timeline | If you identify an error, we aim to correct it within 5 business days |
| Privacy | Your contact information will not be shared with third parties |
What we do NOT guarantee:
| Not Guaranteed | Explanation |
|---|---|
| Immediate response | We are a small team; please allow time for replies |
| Response to spam | Unsolicited promotional messages will be ignored |
| Resolution of casino disputes | We cannot resolve issues with casino operators |
| Personalised gambling advice | We do not provide individual strategy recommendations |
We reserve the right not to respond to:
- Spam or repetitive messages
- Unsolicited promotional outreach
- Irrelevant submissions
- Abusive or harassing communications
- Requests for prohibited or illegal information
Responsible Gambling Support
If you or someone you know is struggling with gambling-related harm, we are not qualified to provide counselling. However, free, confidential help is available in Singapore.
National Problem Gambling Helpline (Singapore)
| Detail | Information |
|---|---|
| Phone | 1800-6-668-668 |
| Hours | 24 hours a day, 7 days a week |
| Languages | English, Mandarin, Malay, Tamil |
| Cost | Free |
| Confidentiality | You do not need to provide your name |
Other support services:
| Service | Phone | Hours |
|---|---|---|
| Care Corner | 1800-774-5935 | Mon–Fri, 9am–6pm |
| We Care Community Services | 6515-1390 | Mon–Fri, 9am–5pm |
| Silver Ribbon (Singapore) | 6386-1928 | Mon–Fri, 9am–6pm |
Online resources:
- National Council on Problem Gambling (NCPG)
- Gambling Help Online (live chat available)
Emergency services (immediate danger): Call 995 (Police / Ambulance)
If you are considering self-harm or harm to others, call emergency services immediately. Do not wait.
Before You Contact Us
Please review these resources first — your question may already be answered:
| Page | Common Questions Answered |
|---|---|
| Best Online Casinos Singapore 2026 | Which casinos are recommended, welcome bonuses, ratings |
| Responsible Gambling Guide | Deposit limits, self-exclusion, helplines |
| Affiliate Disclosure | How we make money, affiliate links |
| Editorial Policy & Review Methodology | How we test casinos, ranking criteria |
| Privacy Policy | Data collection, cookies, your rights |
| Terms and Conditions | Legal terms, liability, governing law |
| About the Author | Who writes the content, background |
If your question is not answered on these pages, please email us at kassandra@online-slots-singapore.com.
Contact Form (Alternative)
If you prefer not to use email directly, you can use the contact form below. (This is a text representation — your website may implement an actual HTML form.)
Name: _________________
Email address: _________________ (required for response)
Subject: (e.g., Correction, Feedback, Question, Partnership)
Message: _________________
Please confirm you have read our Privacy Policy: ☐ Yes
Note: We do not store submitted form data longer than necessary to respond. Your information is not shared with third parties.
Implementation note: If you are building this page in HTML, replace the above with an actual <form> element that submits to your email or a form processor. We recommend using a simple form processor like Formspree, Getform, or a WordPress plugin (if using WordPress).
Data Protection & Privacy
When you contact us, we may collect:
| Information | Purpose | Retention |
|---|---|---|
| Email address | To respond to your enquiry | Until enquiry resolved + 30-90 days |
| Name (if provided) | To address you appropriately | Same as email |
| Message content | To understand and answer your question | Same as email |
| IP address (automatically logged by email system) | Security and spam prevention | Temporary (30 days) |
We do not:
- Add your email to mailing lists without consent
- Share your information with third parties (except as required by law)
- Use your information for marketing or advertising
- Sell or rent contact information
For more information, see our Privacy Policy.
Physical Address
For formal correspondence only (not for general enquiries), you may write to:
Online Slots Singapore
c/o Kassandra A. Marcos
Ubud, Bali, Indonesia
(Full address available upon request for official purposes — please email first.)
Please note: We are a remote-operated business. Physical mail may experience significant delays. Email is strongly preferred for all enquiries.
Summary – Key Points
| Question | Answer |
|---|---|
| How do I contact you? | Email kassandra@online-slots-singapore.com |
| What can you help with? | Content corrections, methodology questions, feedback, general enquiries |
| What can’t you help with? | Casino account issues, withdrawal disputes, bonus disagreements, personal gambling advice |
| How long for a response? | 2-3 business days (typically faster) |
| Do you handle casino disputes? | No. You must contact the casino directly. |
| Where can I get problem gambling help? | Call 1800-6-668-668 (National Problem Gambling Helpline) |
| Do you have a physical address? | Yes (Ubud, Bali) — email preferred for all enquiries |
| Do you accept guest posts? | Generally no. Partnership enquiries reviewed case by case. |
This Contact Us page is part of Online Slots Singapore’s commitment to transparency, accessibility, and reader support.